Frequently Asked Questions

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Orders & Payment

How do I place an order?

What payment methods do you accept?

When is my card charged?

What is the maximum order value?

Can I cancel my order after placing it?

Are prices inclusive of VAT?

Where do orders ship from?

Which carrier do you use?

How long does delivery take?

Where do you ship to?

Will I be charged customs or import taxes?

My order has not arrived — what should I do?

What is your return policy?

I received a defective or wrong item — what do I do?

How long does a refund take?

How does the lottery work?

Is there a fee to enter the lottery?

Can I cancel my lottery application before winning?

Can I enter the same lottery multiple times?

How will I know if I won?

I won but missed the payment deadline — what happens?

Do I need an account to shop?

How old do I need to be to register?

Can I have more than one account?

Check our detailed policy pages or reach out directly: