Privacy Policy

Last Updated: 17 April 2026

1. Introduction

Japan Best EU ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website japanbesteu.com (the "Site") and use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

CLIOR Consulting S.à r.l.
21 Rue Grande-Duchesse Charlotte, 7209 Walferdange, Luxembourg
Email: privacy@japanbest.eu

3. Information We Collect

3.1 Personal Data

Account Information: Name, email address, password, phone number
Order Information: Shipping address, billing address, payment information
Communication Data: Messages, inquiries, feedback
Technical Data: IP address, browser type, device information, cookies

3.2 Automated Collection

We automatically collect certain information when you visit our Site, including:

Usage data (pages visited, time spent, click patterns)
Device information (operating system, browser version)
Location data (country, city based on IP address)

4. Legal Basis for Processing (GDPR Article 6)

Contract: Processing necessary for order fulfillment and service provision
Consent: For marketing communications and non-essential cookies
Legal Obligation: For tax, accounting, and regulatory compliance
Legitimate Interests: For website security, fraud prevention, and service improvement

5. How We Use Your Information

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order confirmations and shipping notifications
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations
Send marketing communications (with your consent)

6. Data Sharing and Transfers

6.1 Third-Party Service Providers

We share data with:

Payment Processor: Revolut Business Account (card payment information)
Shipping Partner: Japan Post (delivery information for order fulfilment)
Cloud Services: AWS, Cloudflare (hosting and security)
Analytics: Google Analytics (anonymous usage data)

6.2 International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) or other approved mechanisms.

7. Data Retention

We retain personal data only as long as necessary:

Order Data: 7 years (tax and accounting requirements)
Account Data: Until account deletion request
Marketing Data: Until consent withdrawal
Cookies: As specified in our Cookie Policy

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: You have the right to lodge a complaint with the Luxembourg supervisory authority
Commission Nationale pour la Protection des Donnees (CNPD), 15 Boulevard du Jazz, L-4370 Belvaux - cnpd.public.lu. If you reside in another EU member state, you may also contact your local data protection authority.

To exercise any of the above rights, contact us at privacy@japanbest.eu. We aim to respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our Site and updating the "Last Updated" date.

12. Contact Us

For privacy-related inquiries or to exercise your rights:
CLIOR Consulting S.à r.l.
21 Rue Grande-Duchesse Charlotte, 7209 Walferdange, Luxembourg
Email: privacy@japanbest.eu
We aim to respond within 30 days.